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- What time are the check-in and check-out?
- The check-in is between 3 p.m and 6 p.m, and the check-out is 10 a.m. the next day. Please contact us in advance if you will be checking in after 6:00 p.m.
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- Are there any cancellation fees?
- The cancellation policy is as follows.
50% will be charged from 30 days prior to arrival.
100% will be charged from 7 days prior to arrival.
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- Can I change my schedule after making a reservation?
- Schedule changes made up to two weeks in advance will be accepted free of charge once.
If you have children, we can change your schedule free of charge until 12:00 noon the day before. Please contact us by phone.
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- Are there reception hours for the administration building?
- The administration building is open from 9:00 a.m. to 9:00 p.m.
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- What is the capacity?
- A Orion Dome and a Spica Dome can accommodate 2 to 5 people.
A Dog Dome can accommodate 2 to 4 people.
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- How many beds are there?
- A Orion Dome has four single beds.
*For groups of four or more, additional mattresses will be provided.
A Spica Dome has two single beds.
*For groups of 3 or more, additional mattresses will be provided.
A Dog Dome has four single beds.
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- What amenities are available?
- [Common] Bath towels, face towels, bath chair, bucket, bath mat, towel rack, pajamas, hair dryer, toothbrush, slippers
[For adults] Shampoo, conditioner, body soap, cleanser, facial cleanser, lotion, emulsion, ladies' set (cotton pads, hair ties, cotton swabs, razor), hairbrush
[For children] Shampoo, bubble body soap, body cream, toothbrush
[For dogs] We provide toilet trays, toilet sheets, cages, dishes, wet wipes, deodorizing mist, and etiquette bags.
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- Can we have a barbecue even if it rains?
- A dedicated BBQ area (dining area) is available under a roof.
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- Is there air conditioning?
- The dome gazebo is equipped with air conditioning.
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- Is there parking available?
- One car can be parked in front of each dome. There is also a shared parking lot with space for 3 cars.
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- Do you have Wi-Fi?
- Spica and Sirius are equipped with Wi-Fi.
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- How many toilets and bathrooms are there?
- Each building has a bathroom and toilet.
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- Can I bring my own food and drinks?
- Bring your favorite ingredients and drinks and enjoy your meal.
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- Can I bring in fire-producing items (such as portable gas stoves)?
- Fire-producing items are not permitted on the premises.
If you would like to bring your own BBQ, please select a BBQ grill from the options.
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- Can you cater for food allergies?
- We are sorry for the inconvenience, but we do not currently offer allergy-friendly options.
We appreciate your understanding.
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- Can we have fireworks?
- Handheld fireworks are permitted.
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- Can I have a bonfire?
- We have a bonfire set available.
Additional firewood is also available for purchase on site.
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- Are there any convenience stores or supermarkets nearby?
- Nearby convenience stores and supermarkets are as follows.
[Supermarkets] Super Ono (6 minutes by car), Serba Hakushu Every Store (9 minutes by car), Watanabe (Meat, Fish, and Prepared Foods) (18 minutes by car)
[Convenience Stores] 7-Eleven Hokuto Mukawa Store (7 minutes by car), Lawson Yamanashi Hakushucho Store (9 minutes by car)
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